User Interface

When DHL is selected as a courier I sometimes see cryptic error messages. Would be helpful to make these to something that is easier to understand.

We ship fractions of items (1.2 1m planks of wood for example) however Starshipit only supports whole number quantities. It would be good to be able to import these orders into Starshipit and have them writeback correctly.

I use the merge feature quite frequently and mistakes can happen. I would like the ability to unmerge the orders when these mistakes happen so that the orders can return to their normal state.

With each saved view, also have the ability to update which columns appear in that view. View for B2B will require different dashboard information to views for B2C orders.

Current SSI behavior Initial Package Scan -> The software is REPLACING the packaging. It will set the default package to 0 and will set the newly scanned package to 1 Any Package Scan Thereafter -> Any additional scans, the software is ADDING additional packages, rather than replacing the last scanned package as per the Initial Package Scan The Proper Procedure for Partial Shipments The proper procedure for partial shipments (to create multiple shipping labels for a single order), involves setting the item to ship = 1 or 0 etc, which allows SSI accurately add the items weight and the packaging weight together, and have that value inputted onto the shipping label. When the system is letting the user choose more than 1 package, without follow the proper procedure for partial shipments, then it causes issues. The issues caused by allowing the user to choose more than 1 package; 1) Incorrect Label Weights on the shipping labels If you select more than 1 package, then the shipping weight put onto the shipping labels is always wrong, because the system is not able to know/add up the item weights, as you did not specify what was inside each shipping label. That is why there is no reason why a user should be able to select more than 1 package. 2) User Error In a SSI video, they show the user scanning one out of many barcode, that are placed onto a piece of paper. There is a high chance that the user can accidentally scan the wrong barcode when pointing the barcode scanner at it. The user should be able to simply scan the correct packaging barcode, which should REPLACE the last set packaging (not add). Currently, as the software is adding... if the user prints the label without them being aware, this causes flow-on effects where two or more shipping labels are printed with wrong weights, and the tracking numbers has been provide to the inventory software or sales platform requires additional steps of having to undo the ship tab / unfulfill the sale order etc (which if those tasks are not down, then SSI won't/may not be able to push the new tracking number over) 3) Manifest Fee AusPost introduced manifest fees, where if the weight you provided to them does not closely match, they will charge you for it. To avoid this problem, we need the software to accurate add the item & packaging weight, but its programmed in a way that allows for user error, who can scan/select more than a single package, which leads to the exact problem we're trying to solve. Summary We want accurate weights displayed on the shipping labels We cannot have SSI allow the user to select more than a single package, because it leads to the exact problem we are trying to solve (incorrect weight on the shipping label). We can already foresee the user accidentally scanning the incorrect packaging and then scanning the correct one, which will lead to further problems down the line with inventory/sales platforms. The system should only allow 1 package at a time, where any scan/change will replace the last package, not add. I have not heard of any reason why someone would need to select more than a single package per shipping label. There is already a process in place that operates correctly for partial shipments.

Only SKU's, not item names are currently available to be displayed in the Shipped Orders grid. We like to bulk print labels before packing orders for efficiency. But not having the item names displayed once orders are marked as shipped makes packing really hard. You also can't open shipped orders and cycle through them using left-right arrows. These features are already available for New Orders and would be very helpful to also have in Shipped Orders.

I want to be able to see the defined packaging in the screenshot attached in the UI please

Customer would like the tags to be colour coded so it's easier to recognise when going through orders ie) red is do not process, blue is bundle, green is add free gift, etc

I have multiple people at a time picking. I don't want them to accidentally pick soemthing someone else has already started so I want a way to have these marked automatically as picking so no one else picks them up

When entering details for the package such as actual weight, if you press enter the order prints. Usual user experience is that pressing enter confirms the field that you are editing when using software. This is causing users to accidentally print their orders when they are entering in details in the order.