End Customer Experience

Could you write a script that makes it easy to set up table rates? Currently I use multiple carriers, and each one has its own weight breaks and zones. It is so much work to copy this into table rates. I would prefer to use live rates, however this doesn't work across various child accounts. Eg any customer ordering from x location , we return rates from child account A, and any customers order from post code range B we return live rates from child account B? so I am forded to use table rates, but am wondering if there is an easier way to transfer the info from my excel spreadsheet rates from my carriers into your platform.

As a MyPost user I would like to create return shipments through Starshipit so I don't have to do these in the MyPost portal.

Able to assign packages set in settings > package setup to items on checkout to retrieve a rate.

Support return services with Royal Mail integration

Optimise returns portal for mobile devices, so that it provide a seamless and convenient experience for customers looking to return or exchange their purchases via mobile devices.

Add an action point that would show or be able to block out certain postcodes for certain skus

I'd like to request to add more email templates to the customer notification settings for the events like: Awaiting collection and attempted delivery. Right now we go through all the orders and find the ones with these types of statuses, and then we email the customers manually to make them aware they need to go and collect their parcel. We do this to reduce the amount of orders that bounces back to us as unclaimed.

Add support to round up/down the price of shipping with live rates on checkout (e.g. to the nearest dollar). Would be beneficial from an accounting perspective.

Trying to manage how we remind a customer they have an order awaiting collection. Would be great if the store could send a manual sms or email for any order which had been picked but not collected after X days.

Often happens that Toll picks up the orders before we actually create the manifest for the day. This results that when the package is delivered the customer receives the 'Shipment was picked up' email. Can you create a decision in the process which says if the package was delivered then no more notification email needs to be sent out?