You can now control who pays duties, taxes and fees for international Australia Post shipments.

Choose from:

Set a default for all countries, then add different rules for the European Union or individual destinations. Country-specific rules take priority automatically.

Australia Post currently supports sender-paid duties through verified Zonos accounts for US shipments. The tax ID option can be used where an appropriate registration applies, such as IOSS for eligible EU shipments. Australia Post is still confirming sender-paid options for other destinations, including the UK, Canada and Norway. For destinations without a confirmed arrangement, select Receiver pays on arrival.

Find it under → →

We’ve shipped a new round of updates to improve checkout-rate accuracy, reduce manual order edits, and make order and customs information easier to manage.

You can now import product or variant dimensions from Shopify metafields. This helps keep dimensions aligned between Shopify and Starshipit, allowing packaging calculations to use more accurate product data upon import.

Shopify checkout rates can now calculate each item or unit as its own package. This is useful for oversized products, items that ship in their own boxes, or orders where each unit needs to be rated separately.

Country-specific tax IDs collected through Shopify can now be used for shipments to South Korea and China, reducing manual entry for international shipments.

When enabled, destination identifiers such as South Korea’s PCCC and China’s resident ID are imported from Shopify’s localised order fields. These details are passed to DHL Express as receiver registration information and can be used by Australia Post as the international import reference.

Neto bundles can now be expanded when they are imported into Starshipit. Instead of showing only the bundle SKU, the individual component products are added as separate order line items.

This makes bundle orders easier to pick, pack and validate against the products that physically need to be shipped.

Katana orders can now import their shipping method and shipping amount into Starshipit. For example, methods such as Standard or Express can be carried across with the order instead of needing to be entered manually.

NZ Post CN22 and CN23 Nature of Transaction options have been updated with clearer B2B and B2C values. These changes support updated international customs requirements and make it easier to provide accurate export-reason information.

FedEx commercial invoices can now include the product SKU in item descriptions. This can help with returns, finance reconciliation and duty-drawback workflows where SKU-level information is required.

Rules can now apply declaration text to UPS commercial invoices. This helps ensure consistent customs wording is applied automatically to shipments that require a particular declaration.

The buyer’s eBay username is now imported as the order reference and displayed in the Orders grid. This makes it easier to identify and group orders from the same buyer, particularly for eBay Live fulfilment workflows.

Shipping Zone conditions now support logic. This makes it easier to route, price or manage orders based on destinations outside a selected zone.

Need help using any of these updates? Visit our Support Centre or log a ticket with the support team.

We’ve added more courier and platform integrations to give you more flexibility when shipping with Starshipit. You can now access more regional delivery options, quote live prices, create labels, book shipments, and keep customers updated with tracking where available.

You can now charge UPS duties and taxes to a third-party account, including setups such as Zonos, instead of billing them to the sender account. This makes it easier to support cross-border workflows where duties need to be charged separately.

DHL Express shipments can now use a Proforma invoice instead of a Commercial Invoice. This is useful for samples and other shipments that need proforma customs documentation.

You can now select DDP directly in New Orders for supported Australia Post APGL and DHL eCommerce services. This makes it easier to confirm duties-paid shipments before printing.

Starshipit now supports multiple dangerous goods lines in a single Freightways shipment. This helps when one order contains more than one dangerous goods type and needs more accurate documentation.

Starshipit now retrieves Shopify product customs descriptions, plus product variant weight, weight unit, and barcode data. This improves customs data quality and helps keep product information more accurate across shipping and fulfilment workflows.

Starshipit now supports bin locations, HS codes, and country of origin fields in the Extensiv integration. Tracking data handling has also been improved. Together, these changes help warehouse teams with picking workflows and reduce manual customs data entry for international shipments.

Webhook timestamps now reflect the courier event time rather than the batch processing time. This gives downstream systems more accurate event timing for integrations and reporting.

Need help using any of these updates? Visit our Support Centre or log a ticket with the support team.

Ship internationally from Australia with Asendia’s e-PAQ range. Designed for cross-border ecommerce, e-PAQ offers reliable economy and express delivery options to destinations worldwide. Starshipit supports the required international shipping data out of the box, including HS codes, declared values and incoterms, helping streamline customs clearance and reduce delays at the border.

👉 How to set up Asendia

Ship domestically within New Zealand with OnSend (powered by HiTrak). OnSend provides technology-driven last-mile delivery services for retailers, supporting B2B, B2C and Smalls delivery options. Where supported, shipping quotes can be retrieved directly in Starshipit when creating shipments.

👉 How to set up OnSend

Both carriers are ready to go — just grab your credentials from your account manager, follow the setup guide, and you're shipping. Happy delivering! 🚀

We’ve been busy building something big: warehouse management inside Starshipit. It’s here, it’s practical, and it’s ready for you to poke around.

There’s plenty more coming, but you can get hands-on with what’s already there.

Jump into the Warehouse section in Starshipit and request a demo. We’ll show you around and help you see how it could tidy up your warehouse ops. Or, if you just want a quick overview, you can learn more here.

We’ve made the Mac Desktop Print App easier to use by adding full copy and paste support.

✉️ Need assistance? Please reach our friendly support team

We’ve made it easier to identify where your reports are coming from, especially if you manage multiple accounts.

When you receive a scheduled report via email, the subject line and file name will clearly show which account it came from. This helps you identify, manage, or disable reports across different child accounts

⭐️ For more information, please read the support article