Follow up on the latest improvements and updates.


Our Sendle integration now supports domestic and international shipping within the US and Canada! This expansion allows you to streamline your shipping process across more locations.
To get started, set up Sendle as usual with a few important steps:
  1. New API: Ensure you have the "Use New API" option ticked from within Settings > Couriers > Sendle
  2. Product Code: Enter a US or Canada supported product code. If you're unsure which codes to use, you can check out Sendle's support guide.
Sendle requires a separate account (and set of API keys) for each shipping location. In Starshipit, you'll need to:
  1. Create new child accounts for each location (US/Canada/Australia).
  2. Integrate each unique set of API keys into its respective Starshipit account.
For more details on setting up Sendle refer to our support documentation.
We're excited to announce that you can now pass prescription medications using the item_schedule_class product types.
Follow these steps to get started:
Step 1: Set Up Tags
  1. Navigate to Settings > Tags
  2. Click 'Add New'
  3. Create tags based on your supported prescription medication schedules:
  • Example: Add a tag 'Schedule 1' for item_schedule_class '1'.
  • Rendr supports 8 classes. Create tags for each class. For instance, to support item_schedule_class: 6, add a tag 'Schedule 6'.
Step 2: Assign Tags to Orders
Option 1: Assign via Rules
  1. Navigate to Settings > Rules
  2. Click 'Add a new rule'
  3. Set the Condition(s) (e.g., All Orders)
  4. Set the Action to 'Assign Tags'
  5. Select the appropriate schedule tag(s) for the class you want to pass to Rendr
  6. Click Save
Option 2: Assign via Order Details UI
  1. Open the order
  2. In the bottom right section, find 'Tags'
  3. Add the appropriate schedule tags for the shipment
When tags are assigned to an order, we will check the order tags during the printing of the Rendr order and then pass appropriate class to Rendr. Note: If more than one schedule tag is added to an order, we will process the order with the highest schedule number. For example, if both Schedule 3 and Schedule 8 tags are added, the order will be processed with Schedule 8.
✉️ Need assistance? Reach out to our friendly support team for help!
We are pleased to announce the release of our new 'Checkout Delivery Options' UI extension for our Shopify app. Shopify is deprecating the use of checkout.liquid so we've created this extension to ensure seamless customisation of your checkout process.
What's new:
  1. Checkout Delivery Options Extension: Easily add 'Authority to Leave' and 'Signature Required' checkboxes to your Shopify checkout.
  2. Easy Customisation: Rename these options as needed while ensuring correct attributes are sent to Starshipit upon order import.
How to get set up:
  1. Go to Settings > Checkout > Customise in your Shopify admin.
  2. Click 'Add app block' at the bottom.
  3. Select 'checkout-delivery-options'.
  4. Configure your settings and rename options as needed.
To learn more, check out our support guide. And if you have suggestions of any other customisations you'd like to see supported, let us know!
DHL eCommerce can adjust the tracking number/shipmentID used, which is useful for matching shipments sent with DHL eCommerce to the original order number. The format for this adjustment will be:
<yourDHLshippingprefix> + ordernumber + 00 (padded to 9 characters)
To activate this feature on your account:
  1. Go to
    DHL eCommerce Asia Pacific.
  2. Check the box for
    Use OurRef for the ShipmentID
  3. Press
We are pleased to announce that Starshipit is now integrated with Locate2U, a platform that offers route optimisation for your deliveries.
To enable this integration, follow the steps below:
  • Navigate to Settings > Couriers.
  • Select the Plain Label that you have set up for your own delivery and want to send delivery details to Locate2U..
  • Scroll to the Set up Locate2U section.
  • Enter your Locate2U Client ID and Client Secret.
  • Click Save to save your settings.
Once you have enabled Locate2U, Starshipit will send delivery details (stops) to Locate2U whenever you print a label. These details will be ready to be optimised the next time you log in to the Locate2U portal.
For detailed instructions, check out our support guide.
This feature is only available on request!
Reach out to our friendly support team to get access.
We're making a change in our SMS notifications system. We're moving away from reselling SMS notifications and will now allow you to integrate your own Burst SMS account. 📲
🚚 Why make the move?
  • Save around 50% on SMS costs.
  • Manage your SMS billing in one place, with features like automated top-up when your balance is low.
  • Gain better visibility into the SMS messages you send.
⚙️ How to switch over
Signing Up for Burst SMS
  1. Go to Burst SMS Registration. You'll need an email and a valid phone number.
  2. After signing up, go to Settings
  3. Scroll to find the API key section.
  4. Enter a password for the API key and save it.
  5. Visit Billing Page) to add funds to your SMS account.
Setting Up SMS Notifications
  1. Once you have your Burst SMS account, navigate to Settings > Tracking and Notifications.
  2. Scroll down to the Burst SMS section.
  3. Enter your Burst SMS API key and secret.
  4. Click Save.
For more details on getting set up with Burst SMS, check out our support guide.
Note: We will be discontinuing support for using our SMS account going forward so you will be no longer able to top up in Starshipit
We're pleased to introduce enhanced user access controls to help you manage your brands and locations more precisely. With this update, you can now specify which child accounts a user can access, as well as whether they can access the parent account.
For instance, if you're shipping multiple brands under one parent account and the brand owner needs access to view their orders, you can grant access to only the relevant brand's child account, ensuring they see only what they need. 🔒
Getting Started
Setting up these new controls is simple:
  1. Navigate to
  2. Select
    for the desired user.
  3. Specify access for each child account under Child Accounts options: Access or No Access.
  4. For the parent account, indicated by "Parent" in the type column, ensure you set this as "No Access" if you do not want the user to access it.
For more details, explore our Users support guide
Exclusion filtering
We're excited to introduce a powerful new enhancement to our order filtering in UI 2.0: Exclusions!
This enhancement allows you to refine your view of orders by excluding specific options, giving you more precise control over which orders you see in the grid.
Exclusion filters are great for:
  • Hiding specific tags: Easily hide orders with certain tags (e.g., 'pre-order' or 'do not ship') from your Orders Grid for a cleaner and more focused view.
  • Prioritising international shipping: Exclude domestic orders to concentrate on processing and shipping international orders first.
  • Delegating SKUs: Remove orders containing specific SKUs that are managed by another team member, streamlining your workflow.
  • Weight based exclusions: Filter out orders of a certain weight to handle lightweight shipments more efficiently.
and more!
How to use exclude options:
  1. In UI 2.0 Orders Grid, click into the
    Filter orders
  2. In the dropdown, select
  3. Select which options you would like to exclude and orders containing those options will be filtered out from the Orders Grid
  4. To include options in the same view, switch the radio button at the top from
    and select which options you would like to include
Kapture 2024-06-11 at 11
Excluded criteria has a red cross icon, while included criteria has a green tick.
⭐️ Available in UI 2.0 only
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
To add to the list of new template editors we've released recently, we have also made the original packing summary customisable. 📦 This is the one that provides a consolidated list of items across many orders.
Now, you can enjoy the same flexibility with the packing summary:
  • Change column widths
  • Add or remove columns
  • Add your own branding 🎨
If you've missed it, we've been gradually adding this functionality across the app with the packing slips, packing summaries and pickup in store/plain labels.
For more details, check out our support guide.
You can now filter the Orders Grid to only display orders containing a specific single SKU.
This improvement will help you easily identify and manage single SKU orders, making them quicker to process when you need to focus on a specific product, or prioritising orders only containing a single SKU for more efficient fulfilment.
How to use the single SKU filter
  1. In UI 2.0, navigate to the Orders Grid
  2. Click into the 'Filter orders' bar and find the 'Single SKU' section in the dropdown
  3. Click the SKU you wish to filter by and the Orders Grid will be updated to only display single SKU orders containing your selected SKU
SKUs are ordered in the dropdown from most to least frequent across orders. The number in the brackets next to the SKU is the number of single SKU orders containing that SKU.
⭐️ Available in UI 2.0 only
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
Load More