Changelog
Follow up on the latest improvements andĀ updates.
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Weāre excited to announce that Starshipit is now integrated with
Parxl (by Singapore Airlines)!
This integration enables you to offer a comprehensive end-to-end cross-border delivery solution through Singapore Airlines (SIA). With an extensive cargo network spanning over 120 destinations, SIA facilitates seamless connectivity for passengers and shipments worldwide, consistently surpassing service level agreements to ensure punctuality.Parxl services include pickup, air freight, customs clearance, last-mile delivery, and returnsāhandling shipping end-to-end, no matter the size of your business. They can even customise solutions to meet your unique needs.
Getting Started:
If you already have a Parxl account, you'll need your
Parxl Merchant Name
and Secret API Key
to start the integration.New to Parxl?
No worries! Contact our partnership or sales team, and weāll connect you with Parxl to help you get started.For detailed setup instructions, check out our support guide. āļø Need help? Our support team is here to assist!
In the Classic UI, we've improved the print button on the Order details page to offer more flexibility in what happens after label print.
Click the arrow on the right of the Dynamic Print Button to switch between three options:
print and close
, print and open next
, and print and open prev
.- Print and close: Print the label and return to the orders grid
- Print and open next: Print the label and go to the next order in the orders grid
- Print and open prev: Print the label and go to the previous order in the orders grid
- Print and create new: For manually created orders, print the label and open the new order creation window
Your selection is remembered, so you only need to change it once.
You can find the Dynamic Print Button in the order details page of the Classic UI.
āļø Available in the Classic UI and UI 2.0
š¬ Have feedback about this feature? Submit it here
āļø Need assistance? You can reach our friendly support team using this form
Weāve added some great new features to give you more flexibility and control when picking and packing. Hereās whatās new:
1. Partially Pick and Pack Orders
Sometimes you donāt have everything you need to complete an orderāno problem! Now, if you pick or pack less than the full quantity, youāll see a new Partially Pick or Partially Pack button (instead of "Complete Packing").
Hereās how it works:
- Pick/pack the items youāre ready to send.
- Click Partially Pick or Partially Pack (this replaces the "Complete Packing" button).
- A partial shipment is created for the items youāve packed.
- The remaining items will show up in your account with a status of Partially Shipped or Unshipped, so you can come back to them when youāre ready.
2. Pick and Pack Items One at a Time
Previously, you could either pick all items in an order at once or scan them individually. Now, thereās a new option to manually adjust quantities for each item, giving you more controlāespecially when partially shipping orders.
- If you scan barcodes, this feature works out of the box.
- If you donāt scan barcodes, go to Settings and enable Manual Quantity Adjustment. This adds + and - buttons to the picking and packing screens so you can select items one at a time.
3. New Filter Options
Finding orders is now easier with new filters for Source and Order Status. You can quickly focus on orders that are partially shipped, unshipped, or from a specific source platform.
To learn more, check out our support guide.
We now support multi-package shipments with Australia Post Global Logistics (APGL)! š This new feature is enabled by default, making it a breeze to manage multiple packages under a single order.
APGL is a subsidiary of Australia Post, offering global logistics services for cross-border delivery. Their mission is to make online shopping feel effortless for everyone, everywhere, using a logistics network that smooths out customs clearance like magic. āØ
For more details on integrating eParcel with Starshipit, check out our eParcel support guide. And if you have any questions, don't hesitate to visit our Help Centre or reach out to our friendly support team. We're always here to help! š
improved
Classic UI
Product images now displayed in Packing Validation š¼ļø
This improvement streamlines the validation workflow, making it easier and faster for you to verify that the correct products are being packed.
Images provide:
- Enhanced accuracy: Visual product confirmation helps to minimise packing errors.
- Improved efficiency: Faster identification of products reduces the time spent on validation.
How it works:
Product images are imported at the time of order import an displayed alongside item details in Packing Validation automatically.
Supported platforms include:
- Shopify
- eBay
- WooCommerce
š” Tip: You can click on the product images to enlarge them.
We hope you find this new feature helpful in making your packing process more efficient and accurate!
āļø Available in the Classic UI only
āļø For more information on Packing Validation, please read the support article
š¬ Have feedback about this feature? Submit it here
āļø Need assistance? Please reach our friendly support team
With the new Product Catalogue on checkout feature, Starshipit can now pull essential product details (like weights, dimensions, and values) directly from the Product Catalogue during checkout. This means you get more accurate shipping rates when using live rates on checkout.
Key benefits:
- Accurate dimensions and weights: Starshipit can populate item dimensions and weights for each SKU, even if these details arenāt provided by your eCommerce platform.
- Customised values and descriptions: Set specific product values and descriptions to help meet carrier requirements or apply rate rules with precision.
- Improved quote accuracy: With complete product information from the Product Catalogue, your checkout rates will reflect the most accurate shipping costs, reducing potential discrepancies.
How to get started
- If you havenāt already, load your product details into the Product Catalogue to take advantage of this feature.
- Then, go to Settings > Product Catalogue and select Use on checkout. Starshipit will automatically use the product dimensions, weights, and values for each SKU during checkout.
For detailed instructions, see our support guide. āļø Need assistance? Please reach our friendly support team ššš¦
We are excited to announce that Starshipit is now integrated with
Global-e
! This new integration allows Australian merchants using Global-e to seamlessly fulfill both Global-e checkout and non-Global-e orders directly from the Starshipit platform.Global-e is perfect for businesses looking to localise their customer journey, offering a smooth and tailored shopping experience to customers worldwide, along with customised logistics solutions.
Getting Started:
- If you already have a Global-e account, you'll need yourGlobal-e Merchant GUIDto start the integration.
Note:
If youāre unsure of your Merchant GUID, please contact your Global-e account manager.
New to Global-e?
No worries! Contact our partnership or sales team, and weāll connect you with Global-e to help you get started.For detailed setup instructions, check out our support guide. āļø Need help? Our support team is here to assist!
Weāre excited to introduce two new reports: the
Shipping Price Report
and the Delivery Performance Report
. These reports feature prebuilt pivot tables and charts, designed based on user feedback, to make performance analysis much simpler and more efficient.How to Generate a Report:
- In Starshipit, navigate to Reports.
- Click on Generate Report.
- Select the report type you want to create.
- Set the start and end dates for the report.
- Click Generate.
- The report will be added to the report queue, and its status will change from Pending to Ready once it's generated.
- Click Download to download it as a XLSX file.
Important Note:
When opening the XLSX file, click on "Enable Editing." This ensures the pivot table and chart are updated based on the data source. Without this step, the pivot table may not display the correct information.
These reports can also be scheduled. For more details, check out our guide on Automating Your Reports.
For detailed instructions, see our support guide. āļø Need assistance? Please reach our friendly support team ššš¦
Analytics is now available in the Classic UI, bringing powerful insights and tracking capabilities directly into Starshipit.
Updates include:
- Improvements to the Dashboard (now called 'Shipping Summary') and
- A new dashboard called 'Shipping Performance'
- Reports has been moved under 'Analytics' in the navigation
Shipping Summary
The Shipping Summary dashboard gives you a breakdown of your orders in each status (unshipped, printed and shipped) for the selected period, split by platforms and carriers.
Key metrics on the Shipping Summary dashboard include:
- Orders: Total number of orders created
- Order status: Total number of orders unshipped, printed and shipped
- Order status by platform: Total number of orders in each status, broken down by platform
- Order status by carrier: Total number of orders in each status, broken down by carrier
- Unshipped vs shipped by day: Total number of orders unshipped versus shipped by day
- Order status by child account: Total number of orders in multi-location, 3PL and full access child accounts
Shipping Performance
The Shipping Performance dashboard helps you analyse the performance of your different carrier services, and learn if they're meeting key KPIs. For example, whether orders are being delivered early, on time or late.
The graphs on the Shipping Summary dashboard include:
- KPI gauges: Percentage of orders delivered early, on time or late
- Total number of shipments: Total number of orders shipped
- Delivered status: Total number of orders delivered per status, either early (delivered before the estimated delivery date), on time (delivered the same say as the estimated delivery date) or late (delivered after the estimated delivery date)
- Average handling time: The average time ordered spent being processed or in transit, and the average fulfilment time (total of warehouse time + transit time)
- Delivered status breakdown: Delivered status broken down by day
- Average handling time breakdown: Handling time (both processing and transit) broken down by day
- Carrier performance comparison: A heatmap of how carriers are performing, showing the number of orders shipped with each carrier, their average time in transit, and the percent of orders delivered early, on time or late
You can find the two dashboards under 'Analytics' in the main navigation. Take them for a test drive and let us know your feedback!
āļø For more information, please read the support article
š¬ Have feedback about this feature? Submit it here
āļø Need assistance? Please reach our friendly support team
We're excited to announce that we've expanded our carrier coverage for estimated transit times using machine learning.
Here's a quick recap: We use our pool of historical delivery data to provide estimated transit times for shipments based on where you're sending to and from, making it even easier for you to plan your deliveries with confidence!
Current list of supported Carriers
- Australia Post
- CouriersPlease
- Fastways (Aramex)
- MyPost
- Startrack
- TNT
- ā New: NZ Post domestic
- ā New: Toll IPEC
- ā New: Toll Priority
- ā New: Sendle domestic
- ā New: NZ Couriers
- ā New: Direct Freight
- ā New: Post Haste
- ā New: Castle Parcels
To see estimated transit times, open an order and check the ETA column under the Carrier section.
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