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Changelog

Follow up on the latest improvements andĀ updates.

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improved

Copy and paste now supported in the Mac Desktop Print App šŸ“‹

Weā€™ve made the Mac Desktop Print App easier to use by adding full copy and paste support.
What's new?
  • Copy and paste now works across the Mac Desktop Print App, including from other apps or websites, and within the app itself
  • Right-click to paste is supported, as well as standard keyboard shortcuts (CMD + C / CMD + V)
How it works
  • Download the latest version of the Mac Desktop Print App from Settings > Printing
  • Once updated, you can copy and paste using right-click or keyboard shortcuts (CMD + C / CMD + V), just like youā€™d expect
āœ‰ļø Need assistance? Please reach our friendly support team

improved

Courier & Platform Enhancements - November 2025

šŸšš Couriers
DHL eCommerce Americas International available for UK merchants
Set your business as Importer of Record for FedEx
  • You can now set your own business entity (for example a US subsidiary) as the Importer of Record for FedEx shipments, useful for B2B2C shipments into the US.
  • This keeps customs details and EIN with your business and avoids asking customers for personal tax IDs.
Team Global Express: Package-level commodity codes
  • Starshipit now sends the correct commodity code for each package based on its unit type from Packaging Settings.
  • This replaces the previous behaviour where TGE always received the default commodity code.
Australia Post eParcel: SKU support
  • Starshipit now automatically sends SKU values for eParcel shipments, supporting B2B2C item-level workflows.
Australia Post On Demand improvements
  • You can now disable ATL for all On Demand shipments, making every shipment Signature Required.
  • Tracking updates for AusPost On Demand are now supported automatically.
Deliver In Person: Signature Required / ATL supported
  • Deliver In Person shipments now correctly include the chosen delivery confirmation method when you select the carrier at fulfilment.
PBT Transport: Tracking link updated
  • Tracking links now use the new PBT format (
    https://www.pbt.nz/tracking-result/?consignmentNumber=
    ), ensuring customers land on the correct tracking page.
šŸ§© Platforms
Shopify: Writeback sets pickup orders to Ready for pickup
  • When using the Pickup in store carrier, Starshipit can now mark the order as Ready for pickup during writeback.
  • Enable this under
    Mark pickup in store orders as ready for pickup
    in Shopify Writeback settings.
Shopify: Import country-specific tax IDs
  • You can now enable
    Import country specific tax IDs
    in your Shopify integration.
  • When turned on, Starshipit retrieves destination tax identifiers (e.g. CPF/CNPJ or RFC) from Shopify and sends them to couriers that support them.
MYOB: Item Number now maps to SKU
  • SKUs are now populated using the MYOB Item Number field.
šŸ“¦ Product Catalogue
Prevent populating if value is empty or 0
  • A new option in the Product Catalogue prevents values from populating when they are empty or zero.
  • When enabled, Starshipit only updates fields when the Product Catalogue value is greater than zero. Leave this off if you want blank or zero values to overwrite existing data.

improved

Easily see which account your scheduled reports come from šŸ“©

Weā€™ve made it easier to identify where your reports are coming from, especially if you manage multiple accounts.
What's new?
  • Account IDs are now included in the
    email subject line
    of scheduled report emails
  • Account IDs are also included in the
    filename
    of the attached report
How it works
When you receive a scheduled report via email, the subject line and file name will clearly show which account it came from. This helps you identify, manage, or disable reports across different child accounts
ā­ļø For more information, please read the support article

new

Shipping Zones

Weā€™ve introduced Shipping Zones to help you manage region-based logic more efficiently and consistently.
You can now define and save shipping zones once, then reuse them across the app.
Key benefits:
  • Define a zone once and reuse it everywhere, rather than duplicate postcode logic across multiple rules.
  • When you update a zone, all linked rules or rate setups automatically reflect the change - making maintenance much easier.
  • Zones are managed at the parent account level and child accounts can reference them, so better control in multi-account setups.
Quick setup summary:
  • From the parent Starshipit account, go to Settings ā†’ Shipping Zones ā†’ New Zone.
  • Give the zone a name (such as ā€œRural NSWā€ or ā€œNorth Islandā€) and define destination conditions using any combination of postcodes, suburbs, states, countries.
  • Use the new zone when building Checkout Rate Rules, Import Rules or Customise Rates to apply region-specific logic or pricing.
šŸ‘‰ Learn how to set up reusable Shipping Zones

improved

Courier & Platform Enhancements - Oct

šŸšš Couriers
Team Global Express NZ: Satchel product codes now supported
  • You can now add Team Global Express NZ satchel product codes (A2ā€“A5 Satchel) under your courier settings. This enables satchel shipments alongside existing parcel and LCL services.
DHL eCommerce: Dimensions and incoterms included in rate requests
  • Rate requests now include package dimensions and the selected incoterm, ensuring more accurate rates that account for surcharges or fees based on these factors.
Border Express: Sender address mapping improved
  • The sender address mapping has been updated to align with the receiver logic. Sender name and contact name fields are now correctly mapped to the corresponding company and contact fields in Starshipit.
Australia Post: Buyer field available for APGL shipments
  • You can now set the Buyer field for Australia Post Global Logistics (APGL) shipments.
šŸ§© Platforms
API: Support for product image imports
  • You can now import product images via the API using the imageURL field. If your images are hosted externally, include the image URL in your request.
Brightpearl: Import HS codes and country of origin
Starshipit can automatically import HS codes and country of origin from Brightpearl using the following fields: Country of origin: PCF_COUNTRYO & HS code: PCF_HSCODE

improved

Attach order documents directly within order details

Attach and manage order documents from the order details page.
You can now upload order documents manually before printing, giving full visibility and control over which files are attached to each shipment.
  • Attach before printing:
    Upload and review documents directly from the order details page. Youā€™ll see any files attached manually or through rules, and can download, remove, or replace them before printing. When printed, attached documents are automatically included and sent to the courier if supported.
  • Attach non-courier documents:
    Add internal reference files, such as photos of packed goods or quality control forms. These documents remain with the order for future reference but arenā€™t transmitted to couriers.
Why it matters
Previously, document attachments could only be added through automation rules. This update improves flexibility and transparency, allowing you to manage shipment documentation directly within each order.
šŸ“˜ Learn more: Attach order documents to orders.
image

improved

US Tariffs: Add HTS Code and Cost Price to Product Catalogue

With recent U.S. tariff changes, new requirements have emerged for merchants shipping to the United States. To support this, you can now manage two new fields in your Classic Product Catalogue:
HTS Code:
  • The U.S. version of the HS Code used for customs classification and duty calculation.
  • If a product has an HTS Code set up, Starshipit will automatically use it when shipping to the U.S.
Cost Price:
  • The base cost of your product, used internally or for B2B2C shipping where the retail price should not be declared.
  • If a Cost Price is set and you enable the new option in Settings ā†’ Product Catalogue Settings:
    When sending to USA and cost price is provided, use this for item price (B2B2C scenario)
  • Starshipit will dynamically swap the itemā€™s declared value for its Cost Price when shipping to the U.S. This helps you meet customs requirements and keep pricing accurate for B2B2C fulfilment.
These fields can only be added in the Classic Product Catalogue for now, but once added, theyā€™ll work for shipments created in either UI.

improved

UI 2.0

Orders Grid

Filter by Writeback Status in UI 2.0 ā†©ļø

You can now filter your orders in UI 2.0 by writeback status making it easier to identify which orders have successfully written back to your connected platform, and which still need attention.
This update improves visibility and troubleshooting when syncing order updates, especially for integrated platforms where writeback confirmation is critical.
How to use it:
  1. In the
    Printed
    or
    Shipped
    tabs of the Orders Grid, open the
    Filter
    panel.
  2. Find
    Writeback
    towards the bottom of the filter options.
  3. Choose one or more statuses to refine your view.
šŸ“˜ Learn more about managing order data and filters in our Orders Grid guide.

new

Discover the new help centre for faster support and updates šŸŽ‰

Help centre - Slanted
Say hello to the brand new Help Centre at https://help.starshipit.com/. Itā€™s your go-to place for getting help, exploring new features, giving feedback and staying up to date with everything Starshipit.
Whether youā€™re just getting started or a long-time user, the Help Centre brings together everything you need in one convenient location.
What you can do from the new help centre
  • Log a support ticket
  • Check if there are any system issues
  • Quickly search help articles to find answers
  • Watch the latest product update videos
  • See whatā€™s new in our changelog
  • Dive into short videos to help you get started (or brush up)
  • Suggest new features and ideas
  • + more!
Screenshot 2024-10-03 at 1
Barry Badge - Resize
Meet Barry šŸ¤–
Say hi to Barry, our new AI support bot. Heā€™s here 24/7 to answer questions, find help articles and create a ticket if you need the team. Just type your question and if Barry canā€™t help, our team will step in. The more detail you give (like order numbers or error messages), the better Barry can assist.
Tips
  • Save the Help Centre link so you can easily check system updates or find support
  • Use the Help Centre as your first stop for help, ideas and whatā€™s new
The help centre is available for both Classic UI and UI 2.0
  • In the
    Classic UI,
    go to 'Support' > 'Submit Ticket' in the bottom-left menu
  • In
    UI 2.0,
    click the arrow next to your username, then select 'Submit a ticket' in the top-right
āœ‰ļø Need assistance? Please reach our friendly support team

new

Explore Starshipit apps and extensions from one place šŸ§©

Weā€™ve added a new apps page, making it easier to explore everything Starshipit has to offer.
Canny _ App Listings Page
Whatā€™s new?
  • A brand new page that brings together all our apps and extensions
  • Each has a short description and a link to step-by-step setup instructions on how to install
How it works
You can get to the Starshipit apps page from your dashboard, or just head straight there anytime by visiting help.starshipit.com/applisting
How to access it
  • In the
    Classic UI
    , go to 'Support' > 'Starshipit apps' in the bottom-left menu
  • In
    UI 2.0
    , click the arrow next to your username, then select Starshipit apps in the top-right
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