Changelog
Follow up on the latest improvements and updates.
RSS
We’ve introduced Shipping Zones to help you manage region-based logic more efficiently and consistently.
You can now define and save shipping zones once, then reuse them across the app.
Key benefits:
- Define a zone once and reuse it everywhere, rather than duplicate postcode logic across multiple rules.
- When you update a zone, all linked rules or rate setups automatically reflect the change - making maintenance much easier.
- Zones are managed at the parent account level and child accounts can reference them, so better control in multi-account setups.
Quick setup summary:
- From the parent Starshipit account, go to Settings → Shipping Zones → New Zone.
- Give the zone a name (such as “Rural NSW” or “North Island”) and define destination conditions using any combination of postcodes, suburbs, states, countries.
- Use the new zone when building Checkout Rate Rules, Import Rules or Customise Rates to apply region-specific logic or pricing.
🚚 Couriers
Team Global Express NZ: Satchel product codes now supported
- You can now add Team Global Express NZ satchel product codes (A2–A5 Satchel) under your courier settings. This enables satchel shipments alongside existing parcel and LCL services.
DHL eCommerce: Dimensions and incoterms included in rate requests
- Rate requests now include package dimensions and the selected incoterm, ensuring more accurate rates that account for surcharges or fees based on these factors.
Border Express: Sender address mapping improved
- The sender address mapping has been updated to align with the receiver logic. Sender name and contact name fields are now correctly mapped to the corresponding company and contact fields in Starshipit.
Australia Post: Buyer field available for APGL shipments
- You can now set the Buyer field for Australia Post Global Logistics (APGL) shipments.
🧩 Platforms
API: Support for product image imports
- You can now import product images via the API using the imageURL field. If your images are hosted externally, include the image URL in your request.
Brightpearl: Import HS codes and country of origin
Starshipit can automatically import HS codes and country of origin from Brightpearl using the following fields: Country of origin: PCF_COUNTRYO & HS code: PCF_HSCODE
Attach and manage order documents from the order details page.
You can now upload order documents manually before printing, giving full visibility and control over which files are attached to each shipment.
- Attach before printing:Upload and review documents directly from the order details page. You’ll see any files attached manually or through rules, and can download, remove, or replace them before printing. When printed, attached documents are automatically included and sent to the courier if supported.
- Attach non-courier documents:Add internal reference files, such as photos of packed goods or quality control forms. These documents remain with the order for future reference but aren’t transmitted to couriers.
Why it matters
Previously, document attachments could only be added through automation rules. This update improves flexibility and transparency, allowing you to manage shipment documentation directly within each order.
📘 Learn more: Attach order documents to orders.
With recent U.S. tariff changes, new requirements have emerged for merchants shipping to the United States. To support this, you can now manage two new fields in your Classic Product Catalogue:
HTS Code:
- The U.S. version of the HS Code used for customs classification and duty calculation.
- If a product has an HTS Code set up, Starshipit will automatically use it when shipping to the U.S.
Cost Price:
- The base cost of your product, used internally or for B2B2C shipping where the retail price should not be declared.
- If a Cost Price is set and you enable the new option in Settings → Product Catalogue Settings: When sending to USA and cost price is provided, use this for item price (B2B2C scenario)
- Starshipit will dynamically swap the item’s declared value for its Cost Price when shipping to the U.S. This helps you meet customs requirements and keep pricing accurate for B2B2C fulfilment.
These fields can only be added in the Classic Product Catalogue for now, but once added, they’ll work for shipments created in either UI.
improved
UI 2.0
Orders Grid
Filter by Writeback Status in UI 2.0 ↩️
You can now filter your orders in UI 2.0 by writeback status making it easier to identify which orders have successfully written back to your connected platform, and which still need attention.
This update improves visibility and troubleshooting when syncing order updates, especially for integrated platforms where writeback confirmation is critical.
How to use it:
- In the PrintedorShippedtabs of the Orders Grid, open theFilterpanel.
- Find Writebacktowards the bottom of the filter options.
- Choose one or more statuses to refine your view.
📘 Learn more about managing order data and filters in our Orders Grid guide.
Say hello to the brand new Help Centre at https://help.starshipit.com/. It’s your go-to place for getting help, exploring new features, giving feedback and staying up to date with everything Starshipit.
Whether you’re just getting started or a long-time user, the Help Centre brings together everything you need in one convenient location.
What you can do from the new help centre
- Log a support ticket
- Check if there are any system issues
- Quickly search help articles to find answers
- Watch the latest product update videos
- See what’s new in our changelog
- Dive into short videos to help you get started (or brush up)
- Suggest new features and ideas
- + more!
Meet Barry 🤖
Say hi to Barry, our new AI support bot. He’s here 24/7 to answer questions, find help articles and create a ticket if you need the team. Just type your question and if Barry can’t help, our team will step in. The more detail you give (like order numbers or error messages), the better Barry can assist.
Tips
- Save the Help Centre link so you can easily check system updates or find support
- Use the Help Centre as your first stop for help, ideas and what’s new
The help centre is available for both Classic UI and UI 2.0
- In the Classic UI,go to 'Support' > 'Submit Ticket' in the bottom-left menu
- In UI 2.0,click the arrow next to your username, then select 'Submit a ticket' in the top-right
✉️ Need assistance? Please reach our friendly support team
We’ve added a new apps page, making it easier to explore everything Starshipit has to offer.
What’s new?
- A brand new page that brings together all our apps and extensions
- Each has a short description and a link to step-by-step setup instructions on how to install
How it works
You can get to the Starshipit apps page from your dashboard, or just head straight there anytime by visiting help.starshipit.com/applisting
How to access it
- In the Classic UI, go to 'Support' > 'Starshipit apps' in the bottom-left menu
- In UI 2.0, click the arrow next to your username, then select Starshipit apps in the top-right
improved
Mobile
Improved tote workflows in batch picking
We’ve made tote handling in the mobile app much smoother, especially for batch picking with
one order per tote
: - Scan totes upfront: At the start of a pick or batch pick, scan the totes you’ll be using (one per order).
- Auto-assignment: The app automatically assigns totes to orders.
- Guided placement: As you pick, the app directs you which tote each item belongs in.
- Optional scan-to-confirm: Turn onMust Scan Tote to Place Itemsif you want pickers to scan each tote before placing items.
This improves on our existing batch picking workflow by removing confusion around lingering totes and giving pickers clear, guided instructions — making the process faster and reducing errors.
We’ve released several improvements to give you more flexibility, reduce manual steps, and make shipping data more accurate:
- Automanifest scheduling– Automanifest previously only ran once nightly. You can now choose the exact time of day it runs in Settings → Couriers → Scroll to the bottom -> Auto manifest. This helps you align label generation with courier pickups and warehouse operations.
- UPS automatic void on archived orders– InSettings → Couriers → UPS, you’ll now see a setting called Automatically Cancel Archived Orders. When enabled, archiving an order will automatically cancel the UPS label with the courier. Learn more about cancelling orders
- Package weight calculation in UI 2.0– When changing a package in UI 2.0 (via scan or selection), the system now uses the sum of item weights (or imported weight) instead of defaulting to the package’s preset weight. This ensures packages reflect actual order contents.
- Australia Post Collect at Post– The “Collect at Post” option is now automatically forced into Address Line 1 when required by AusPost’s Collection App. This resolves cases where it was being mapped incorrectly, ensuring manifests process correctly. No additional set up required
- OpenCart HS Codes & Country of Origin– OpenCart 2.0.3 integration now imports HS Code and Country of Origin fields, so international shipments can generate compliant customs labels (e.g. DHL).
- Packing summary template variables– Custom packing summaries now support%ItemSize%and%ItemColor%variables. These were already available in default summaries and are now extended to your customised templates. -> Learn more about custom templates.
- WooCommerce delivery instructions mapping– InSettings → Integrations → WooCommerce, you can enable “Copy delivery instructions to order notes.” Once switched on, delivery instructions entered at checkout will appear in WooCommerce order notes and in the Notes column in UI 2.0.
You can now set the
incoterm
for Parxl shipments in Starshipit. Previously, all shipments defaulted to DDU. With this update, you can choose DDP when duties and taxes should be paid by the sender.Load More
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