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Follow up on the latest improvements and updates.
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We're excited to announce that Packing Validation is now available in the Classic UI! 🚀
What is Packing Validation?
Packing Validation enables you to verify that all items in an order are correctly packed before dispatch. It provides real-time feedback, instantly notifying you of any discrepancies or missing items so you can address issues before orders are sent out. This ensures accurate shipments and reduces errors.
Benefits of using Packing Validation
- Reduce packing errors:Save money by reducing incorrect orders, which means fewer costly replacements or reshipments.
- Fewer customer service enquiries:Fewer mistakes lead to fewer customer queries, freeing up your support team.
- Cut down on returns:Accurate packing means fewer returns, reducing handling costs and streamlining your operations.
- Create happier customers:By delivering the right products the first time, you'll boost customer satisfaction and retention.
How to use Packing Validation
- In the Classic UI, click 'Packing Validation' in the main menu
- Scan or search for the order number of the order you want to pack
- Scan or search for each SKU to mark it as packed, or you can manually mark the entire SKU quantity as packed by clicking 'Mark as packed'
- Once all items are marked as packed, click 'Complete packing' to open the order details where you can print the shipping label
Tip:
You can also access Packing Validation from the Orders Grid. Simply right click on an order row and select 'Open with Packing Validation' from the dropdown to open the order with Packing Validation.How to configure Packing Validation
Navigate to the Packing Validation settings page (Settings > Packing Validation) to configure to suit your needs.
- Choose how unshipped orders should open in the Orders Grid, and
- Choose what happens when the ‘Complete packing’ button is clicked
⭐️ For more information, please read the support article
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
✨
Starshipit now supports displaying product images on packing slips and packing summaries for orders imported from eBay and Shopify.
✨If your products on eBay or Shopify have images, Starshipit will automatically import and store them in your account. You can then set up your packing slips and packing summaries to display the item images.
Getting set up:
We've created a template that includes images so getting set up is quick and easy. You can set these up in your Packing Slip and Packing Summary settings in Starshipit. For more details, checkout our support guide!
You can now fully
customise your rates and courier services
directly within Starshipit. Unlike live rates at checkout, these changes will be visible in your orders within the platform.This feature is ideal for those who want to:
- Change courier service display names
- Add margins to your rates in the app, including margins that reflect courier surcharges
- Apply margins across child accounts
- Hide specific courier services
We’re always striving to improve your experience, so be sure to explore this new feature and share your feedback on Canny!
For more details and setup instructions, check out our support guide.
We've streamlined the process for shipping
Dangerous Goods with CouriersPlease
. Just add the 'CPL-DGS'
tag to your orders, and we'll ensure your shipment is correctly marked as containing Dangerous Goods.For full details, take a look at our support guide.
We’ve made it easier than ever to ship
Dangerous Goods with TNT
! Simply apply the new 'TNT-DGS'
tag to your TNT orders, and we’ll automatically flag your shipment as containing Dangerous Goods.For more details, check out our support guide.
new
Tracking and Notifications
Use Your Own Sender Number for SMS 📲
Boost your brand by sending SMS messages from your company name, not just a random number.
How to use your own SMS account:
- To get started, make sure your SMS account is set up.
- Ensure you've set up the Sender ID in Kudosity
- Go to Settings > Tracking and Notifications > Custom Sender ID and enter your Sender ID.
Now, all your SMS messages will be sent with your custom sender ID!
new
Tracking and Notifications
DKIM Setup for Improved Email Deliverability ✉️
We’ve added a new feature to help improve your email deliverability using DomainKeys Identified Mail (DKIM).
What does it do?
DKIM ensures your emails are authenticated, proving to recipients’ email providers that your domain is legitimate, reducing the chance of your emails ending up in spam folders.
How it works:
1. Enter your domain in the provided textbox.
2. Click Generate to create the DKIM records.
3. You’ll see three CNAME records appear. Add these records to your domain’s DNS settings.
Once verified, your emails will be authenticated, improving deliverability.
We’ve made a few updates to our Peoplevox integration, adding some helpful new features:
Multi-Package Orders
Previously, Peoplevox would create separate consignments for each package in a multi-package order. Now, you can consolidate multiple packages into a single shipment.
• Enable this by turning on the “Consolidate multi-packages into one shipment” setting.
• We’ll wait for the entire order to be dispatched before generating a single label.
Product Catalogue Support
We’ve added support for the product catalogue with Peoplevox. This helps if you need to override fields like price or fill in missing attributes (e.g., material, mid code). The catalogue matches SKUs in your order and updates any missing or incorrect details before printing.
Writeback Carrier Service Name
Changing the carrier service in Starshipit is now reflected in Peoplevox, preventing issues with systems like Magento and Shopify. To enable this, turn on the “Write back service type to Peoplevox” setting.
Company Name Import
You can now import the company name from Peoplevox if needed
You can now filter unshipped orders by tags in the Classic UI, making it even easier to manage and prioritise your workflow. Whether you’re organising orders by attributes such as 'High Priority', 'Gift Order', or 'International Shipping', this feature allows you to further customise your view based on your needs.
How it works:
- In the Classic UI, navigate to the 'New' tab of the Orders Grid
- Click into the filter bar to expand the filter options, find 'Tags' at the bottom
- Click the tag you wish to filter the Orders Grid by to apply it
💡
Tip:
Tags work with exclude filtering, allowing you to filter out orders that contain specific tags. To do this: select 'Exclude' before applying your tag.Try it out today and let us know how it improves your order management process!
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
We are excited to announce that Starshipit is now integrated with
Mainfreight
! This integration allows New Zealand users to offer Mainfreight 2Home
delivery services for medium to large items directly to homes or businesses.Mainfreight 2Home
is ideal for businesses managing their entire home delivery supply chain, including:- Imports
- Warehousing and logistics
- Delivery to home or office
- Unpacking and assembly services
To get started with the integration, you'll need:
- If you already have a Mainfreight accountandapproval to use Starshipit for creating shipments, you'll need yourMainfreight Account Codeanda registered Housebill issued by Mainfreight.
Note:
If you did not receive your registered Housebill during onboarding, please contact your Mainfreight account manager to obtain it.
- If you're new to Mainfreight, reach out to our friendly support team. We can introduce you to the Mainfreight team and help you get started.
For detailed instructions on setting up the integration, check out our support guide.
✉️ Need assistance? Reach out to our friendly support team for help!
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