Order history disappears from orders after one month
C
CLEAR Dog Treats
Description:
Customers are reporting that the order history/activity log is no longer visible on orders once the order is more than one month old. This makes it difficult to review what happened on older orders, including tracking updates, label creation, shipment events, user actions, and troubleshooting details.
Expected behaviour:
Order history should remain available on older orders, or there should be a clear retention rule displayed if history is intentionally limited.
B
Becky Foster
I am having a similar issue where I am needing to backtrack what has happened in the system for an order but unable to see the history on how it pulled into the systems, which rules worked etc and also if there were any user manual intervention.
Would be good to see full history for minimum a 2-3 month period.