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Ben Porter
Hi Guys,
CouriersPlease rates do not show the extra ordinary fuel surchcarge which is currently for July 2024 9.7%.
This is casuing them to win quotes that otherwise they would not have won and as a result costing us added shipping expense.
I understand that the CP API does send this thru. Is it possible we could have a field in SSI where we set our own markup to the rates manually. This would solve the issue for me, as I could put 10% in there and then the cheapest carrier rule would work as intended.
Thanks, Ben
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Geoff Blanc
Ok however we have already have the api key and while the rates show the fuel levy when you mouse over the rate in star Shippit, the fuel levy is not reflected in the total, please check, or are you saying that we need to re-connect the service with a new api key in order for it to calculate correctly?
Thanks
Geoff
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Marc
sorry, but this is not useful. For CP, their "fuel surcharge" comparable to other couriers is the "extra-ordinary fuel surcharge" so not having this means that whatever work has been done on this task is not worthwhile.
I'd suggest they are intentionally holding this back so customers cannot assess their total cost (ie they are under-quoting their cost), which has an effect of pushing more business their way.
Pressure needs to be put on them to include their fuel surcharge (ie what they call "extra-ordinary fuel surcharge")
Alex
Marc: Thanks for bringing up the "extra-ordinary fuel levy" issue. You're absolutely right to focus on this.
I want to reassure you that the work we've done so far is valuable. The standard fuel levy is supported, which for many users is a significant aspect of overall costs. Plus, our system is now primed to automatically integrate any additional surcharges from Couriers Please, including the extra-ordinary fuel surcharge. As soon as Couriers Please updates their API in January, this data will automatically flow through to our system, ensuring you have all the necessary cost information.
Alex
complete
Hi all,
Fuel surcharges are already supported with the Couriers Please API.
To include the Fuel Levy in your Couriers Please rates, follow these steps:
- Obtain an API Key: If you don't already have an API key from Couriers Please, you'll need to contact them to get one.
- Enter the API Key: Once you have the API key, navigate to 'Settings > Couriers > Couriers Please Settings' in your account. Here, enter the API key.
The system will then automatically use this API key to calculate rates, including the standard fuel levy.
Please Note: Currently, Couriers Please does not support the inclusion of the Extra Ordinary Fuel Levy in the rate calculations. Only the standard fuel levy will be reflected in the rates for applicable services.
George Plummer
in progress
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Kim H
Having all the fuel surcharges showing so we can correctly assess each option would be wonderful - this requires the couriers to put the info into their API - and then update it every time they change the surcharge, we need to put pressure on them too
UI 2.0 now shows the price break down for shipping prices and allows a quick view dropdown of all the prices for a consignment!!