Parcelforce Worldwide is a courier and logistics service in the United Kingdom. Parcelforce Worldwide is a trading name of the Royal Mail and is organised within the UK Parcels, International and Letters division of the group. The company delivers to destinations worldwide, using an international partner network.
Customer service: 0344 800 4466
Parent organization: Royal Mail
Headquarters: Milton Keynes
Number of employees: 4,500
Its European delivery partner, General Logistics Systems (GLS), is also a subsidiary of Royal Mail and delivers more than one million parcels a day across 34 countries in Europe.[3] Parcelforce Worldwide is a direct competitor of other worldwide delivery brands, such as DHL, DX Group, FedEx and UPS.
Parcelforce Limited operates a "hub and spoke" collection and delivery system with two hubs based at Coventry, adjacent to the airport. One hub is for parcels for the United Kingdom, and the other for international parcels. The hub of the United Kingdom, one of the country's largest buildings, is a highly automated tracking and sorting centre covering 24,000 square metres (5.9 acres) and can handle up to 58,500 parcels an hour.
Parcelforce Worldwide operates its collection and delivery services via a network of 54 “local” depots. These have been strategically located around the United Kingdom from Inverness in the north of Scotland to Plymouth in the southwest of England. There are two depots in Wales, one central depot in Northern Ireland (serving Belfast) and two smaller satellite depots.