SMS | ability to buy credits for child accounts at parent level
Currently, you can only purchase SMS credits for child accounts at each child account level. Want the ability to purchase SMS credits at the parent account that apply to all or selected child accounts. If you have many child accounts, purchasing SMS credits at each child account level can be very time consuming. SMS messages are best suited for same day / on demand shipping / ship from store delivery tracking notifications - which usually requires a parent / child account set up.
Can Starshipit be linked to Klaviyo so when an order is dispatched in StarShipit we can send a tracking link to the customer from a triggered event in Klaviyo which includes details of the order including images of the items bought. Dean
Integrate with Gorgias
As a retailer it would be really helpful to our customer services team to be able to access tracking data from within Gorgias and not have to log into either the ecom platform or starshipit
SMS - Displaying Starshipit as the sender
Option to customize the sender name of SMS's from Starshipit to the company brand name
Embed branded tracking page components
It would be nice to be able to embed components of the branded tracking page into your own CMS pages. I noticed you can do this with the Returns Portal.
Webhook: Include Their Ref
Currently only Order Number is included in the Webhook. Would like to have Their Ref included as well for secondary references.
Webhooks: include email
We want to build an integration into Klaviyo using Zapier. Without the email in the webhook it means Klaviyo doesn't know who to send the email to (all other required info is in the webhook)
Alert customers when SMS credit is running low
When a customer's SMS credit runs out their SMS messages won't be sent. They aren't currently notified when their credit runs low/out so can be unaware SMS notifications aren't being sent. Can we add a notification to let customers know their SMS balance is low and then again when it has run out.