Add estimated time of arrival on branded tracking page
Pull the estimated time of arrival onto the branded tracking page.
SMS | add indicator when going over character limit.
Currently there is nowhere on the SMS page that outlines that there is a character limit for SMS, or that a retailer has gone over their character limit. Can we please add in information stating the character limit and a notification that they have gone over it?
Tracking for multiple parcels
I would like to be able to send a unique tracking updates for orders which have multiple items and travelling on their own consignment. Eg I send a customer 1 shipment with 2 parcels (2 tracking numbers). They unfortunately split along their delivery journey. 1st parcel is delivered on Monday and sends the customer a delivered scan as 1 of 2 items delivered. I want to be able to track the whereabouts of the the second item as well as receive notifications for this one too.
SMS credit: Setup a direct debit
setup a direct debit for SMS top up so that you do not need to worry about running out of credit ever.
SMS - Displaying Starshipit as the sender
Option to customize the sender name of SMS's from Starshipit to the company brand name
Alert customers when SMS credit is running low
When a customer's SMS credit runs out their SMS messages won't be sent. They aren't currently notified when their credit runs low/out so can be unaware SMS notifications aren't being sent. Can we add a notification to let customers know their SMS balance is low and then again when it has run out.
Plain Label - Tracking Notifications
Like the pick up in store tracking notification, can we set up a tracking notification specific to the plain label that accounts will use if they have an inhouse delivery driver. Example - send notification with estimated delivery time, or notification when driver has left with order
Integrate with Gorgias
As a retailer it would be really helpful to our customer services team to be able to access tracking data from within Gorgias and not have to log into either the ecom platform or starshipit
SMS | ability to buy credits for child accounts at parent level
Currently, you can only purchase SMS credits for child accounts at each child account level. Want the ability to purchase SMS credits at the parent account that apply to all or selected child accounts. If you have many child accounts, purchasing SMS credits at each child account level can be very time consuming. SMS messages are best suited for same day / on demand shipping / ship from store delivery tracking notifications - which usually requires a parent / child account set up.